As a result of the Springer Nature merger we have made a number of operational changes, including an updated fulfillment system & customer service infrastructure and new terms & conditions. See our new Springer Nature Customer Service Operations Guide for more detailed information. (updated Nov. 2019)
It is important that you review this document, as it contains updated payment information, changes in invoicing, updated contact details, title codes needed for ordering and other necessary information to do business with Springer Nature after 1st August 2017.